Your safety is our top priority. Pigkiss is committed to creating a safe, respectful, and trustworthy community for all users.
If you encounter a profile, message, or content that violates our Community Guidelines, you can report it immediately:
Emergency Contact: For urgent safety concerns, email us immediately at safety@pigkiss.com
When you submit a report, here's what happens:
Zero Tolerance Policy: The following violations result in immediate permanent ban:
Pigkiss uses a hybrid moderation system combining AI technology and human review:
Pigkiss is strictly for adults 18 years and older. We take age verification seriously:
In certain cases, you may be required to complete Stripe Identity verification:
Why Age Verification Matters: Age verification protects minors, ensures legal compliance, and creates a safer community for adult users.
Your privacy is protected by:
For full details, see our Privacy Policy.
What Happens When You Block Someone:
What Happens When You Unmatch:
Follow these safety tips to protect yourself:
Remember: If you feel unsafe at any time, leave immediately and report the user to our safety team at safety@pigkiss.com.
Welcome to Pigkiss! This guide will help you get started and make the most of your experience.
Pro Tip: Profiles with complete information and multiple photos get 3x more matches!
Conversation Tips:
Access privacy settings: Profile → Settings → Privacy
Learn about Pigkiss features, coins, user roles, and premium subscriptions.
Coins are Pigkiss's virtual currency that you can use to unlock premium features and boost your profile visibility.
Your coin balance is displayed in the top right corner of the screen. Click it to view your transaction history.
Pigkiss has a unique gamification system with three user roles:
How to Become a King/Queen: Subscribe to the Premium plan or earn 1,000+ coins in a month
Benefits:
How to Become a Knight: Earn 500+ coins in a month or be an active user for 30+ days
Benefits:
Default tier for all new users
Features:
Pigkiss offers three subscription tiers:
Subscriptions automatically renew at the end of each billing period. You can cancel anytime from your account settings.
For full refund policy details, see Section 17.8 of our Terms of Use.
Find answers to common questions about Pigkiss.
A: You must be at least 18 years old to create an account and use Pigkiss. We strictly enforce this age requirement through multiple verification methods.
A: Email and phone verification help us:
A: Stripe Identity is a secure identity verification service that may be required if:
You'll need to provide a government-issued ID and take a selfie. Your data is processed securely by Stripe and not stored by Pigkiss.
A: Click "Forgot Password" on the login page, enter your email address, and follow the instructions in the reset email.
A: Yes! Go to Settings → Account → Change Username. You can change your username once every 30 days.
A: Go to Settings → Account → Delete Account. This action is permanent and all your data will be deleted within 30 days.
A: Our algorithm considers:
A: Try these tips:
A: Yes! Use the "Rewind" feature (5 coins) to undo your last swipe. King/Queen users get unlimited rewinds.
A:
A: No, you can only message users you've matched with. This prevents spam and ensures both users are interested.
A: Possible reasons:
A: Yes! Click the photo icon in the message box to share photos with your matches.
A: Open a conversation and click the video camera icon. Both users must have Premium subscriptions to use video chat.
A: By default, your profile is visible to all users who match your preferences. You can change this in Settings → Privacy → Profile Visibility.
A: Yes! Go to Settings → Privacy → Online Status and toggle it off.
A: Click the "Report" button (flag icon) on their profile or message, select the reason, and submit. Our moderation team will review within 24 hours.
A: When you block someone:
A: Yes! We use:
A: We accept:
A: Go to Settings → Subscription → Cancel Subscription. You'll keep Premium access until the end of your current billing period.
A: Yes, under certain conditions:
See our full Refund Policy for details.
A: Subscriptions auto-renew unless canceled before the renewal date. If you canceled after the renewal date, you were charged for the next billing period. Contact billing@pigkiss.com for assistance.
A: Unused coins may be refundable within 14 days of purchase. Coins that have been spent are non-refundable.
A: Try these steps:
A: Check:
A: Possible reasons:
If you can't find the answer to your question, contact our support team:
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (CET)
Emergency Support: Available 24/7 for urgent safety concerns